This topic explains how to claim, act on, and complete notifications.

Context

Trash Flow sends notifications about customer payments, events along a route, unexpected outages, customer inquiries, etc. as they come in. These notifications appear in their own window and remain there until completed. Some notifications may simply need to be completed and cleared from the list; others may require messaging a customer, instructing your driver, or calling Trash Flow about a payment issue.

Process the Notifications

1. From the Notifications window, select a notification and click Claim.
2. Select a notification you wish to deal with.
3. Using the buttons in the notification, take action if necessary: restart a customer's service, inform a driver to empty a container, answer an inquiry, etc.
4. Click Complete.

When You're Done

You don't have to immediately deal with a notification after claiming it. Once claimed, the notification appears in the right side of the window under My Due Tasks. Other users will still see the item under New Notifications, but the background color lightens to show that the notification was already claimed.

See Also

Reference: Notification Types

View Notifications

Configure Notifications