This article lists all the notification types in Trash Flow along with the information they provide. It also explains which information each type includes, along with buttons you can click like View Image or Unsuspend Customer on certain notification types. Notifications come in five types:

• System
• General
• Trash Billing
• TeleRoute Exceptions; and
• Messages.

For all exceptions that show a customer name, click the name to open their account window.

All notifications have a Claim button. Clicking Claim assigns the notification to you. Only one person can be assigned to a notification. Claimed notifications include the user's name above the date. Some notifications will have a Processed Note field where you can enter your own notes before completing the notification. There is also a button to Process or Complete the notification. These buttons mark the notification as finished and archive it, removing it from the notification list.

System

System notifications include problems connecting to your database, slow speed warnings, and errors connecting to particular Trash Flow services (Trash Billing, customer messages, etc.).

• Message System Unreachable: Date and time received, title, explanation, due date.

General

General notifications are manually sent by us at Trash Flow. They'll include the date and time received, title, explanation, and due date. Reasons for sending might include:

• we just released an important Trash Flow update;
• there's a temporary problem in credit card processing;
• an upcoming holiday will affect the timing of bank deposits from Trash Billing;
• email delivery is taking unexpectedly long.

Trash Billing

• Payment by Suspended Customer: 
  • date and time received by Trash Flow;
  • customer name and account balance;
  • suspended date;
  • balance;
  • payment type (Web Payment, Direct Pay, etc.);
  • payment amount; and
  • payment date.
  
  Click Unsuspend to make the account active again.
• Payment by Ended Customer: 
  • date and time received by Trash Flow;
  • customer name and account balance;
  • ended date;
  • balance;
  • payment type (Web Payment, Direct Pay, etc.);
  • payment amount; and
  • payment date.
  
  

  Open the customer account and remove the end date to restart their service.

• Invalid Customer: WebID, customer email, payment type (Web Payment, ARC, etc.), payment amount, payment date, and credit card number or bank routing & account number. These usually occur when a customer makes a typo when entering their webID number to pay online. The payment goes through, but Trash Flow can't tell which customer account should get the credit.

TeleRoute Exceptions

• Picked Up with Driver Note: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, and driver note.
• Trash Not Out: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, and driver note.
• Dumpster Blocked: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, and driver note.
• Extras: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, description of route extra, and driver note.
• Route Image: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, and driver note. Click the View Image button to see the picture without opening the customer's account.
• Note: Date, associated container placement, route name, driver note.
• Move After Prev. Stop: Date and time received by Trash Flow, customer name and account number, date and time the driver recorded the activity, associated container placement, route name, and driver note. The notification lists the customer's current stop number, then the previous customer's name and stop number. Click Do Stop Move to move the route stop, or Ignore Stop Move to disregard the driver's request.
• Work Order Note: Date and time received by Trash Flow, work order number, date and time the driver recorded the activity, associated container placement, driver note.

Messages

• Customer Message: Date and time received by Trash Flow, subject line, customer's name and account number, email address, date sent, "From" line, subject, and message. If the message is part of a longer conversation earlier those emails appear below.
• Customer Email Undelivered [webID]: Customer's name and account number, date and time bounceback message received, "From" line, subject, and message that the customer's email server rejected the message.

See Also

View Notifications

Process Notifications

Configure Notifications