Using Cash Discounts
This article explains how to enter and process payments in Trash Flow when Cash Discounts is enabled, how different payment methods affect payment amounts, and how discounts are applied.
Before You Begin
You must have the following services active and set up in Trash Flow:
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Trash Billing
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Cash Discounts
How Payments Work with Cash Discounts
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The standard rate remains the original charge.
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A Cash Discount is applied automatically when an eligible non-card payment method is used, including check, or ACH.
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The discount is applied at the time of payment and doesn’t change the original charge.
Payment Methods and System Behavior
TrashBilling.com Payments
When customers make a payment online:
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Credit and debit card payments show the full standard rate.
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ACH payments reflect the discounted total.
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The Cash Discount appears as a separate line item.
Entering Check Payments
When entering check payments in Billing > Payments:
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The default payment amount reflects the discounted total.
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Trash Flow applies the Cash Discount automatically.
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The original charge amount remains unchanged.
Customer Payment Screen
From the customer account, select Payments or press F6:
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Selecting Credit Card populates the payment with the full standard balance.
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Selecting any other payment type shows the discounted amount.
Note: You can override the discount by selecting Skip Cash Discount when needed (for example, if there are charges that should have been applied before Cash Discounts was enabled).
Autopay Payments
Autopay payments receive a Cash Discount when:
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Using an eligible payment method (ACH, check).
Note: Card-based autopay payments do not receive the discount.
Payments from the Charge Tab
When entering payments from the Charge tab:
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Set Type to Payment.
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Use the Add Cash Discount checkbox to apply a Cash Discount for non-card payment types.
Note: If a full payment is entered and the discount is applied, the account may show a credit balance.
See Also