Trash Flow tracks many changes to customer accounts; these are generically referred to as “customer events.” Not all these are relevant to all businesses—if you don't have Trash Flow's Routing module, for example, you won't see any route events. A brief description of each event is listed below. The Activity History tab lists these chronologically with the newest entries at the top; the order when choosing fields for the Customer Event Report depends to some extent on which modules of Trash Flow you have. The list below is alphabetical for ease of search.

• Account Opened: A user created this new customer account.
• Account type: A user changed a customer’s account type (residential, commercial, or contract).
• Added to WO: A user added a container placement to a work order.
• Address Change: A user changed the customer’s physical or billing address.
• Assessment Removed: A user deleted charges or billing that affected many customers at once: assessing charges, printing invoices, etc.
• Auto-pay Account #: A customer’s account number is changed on the EFT tab.
• Auto-pay CC Expiration date: A customer’s credit card expiration date was changed on the EFT tab; this can be done by a Trash Flow user or by the customer on Trashbilling.com.
• Auto-pay Control Flag: A customer signs up for autopay or cancels it on Trashbilling.com; a user checks or unchecks the Use for AutoPay box on the E.F.T. tab.
• Auto-pay Credit Card #: A customer’s credit card number is changed on the EFT tab; this can be done by a Trash Flow user or by the customer on Trashbilling.com. .
• Auto-pay Decline/ACH Return: An EFT payment was declined or returned.
• Auto-pay Routing #: A customer’s bank routing number was changed on the EFT tab; this can be done by a Trash Flow user or by the customer on Trashbilling.com.
• billgroup: A user changed the customer’s bill group.
• billto: A user either set the customer's account to bill to a different customer or changed that setting
• Bulk Email Changed: The customer's preferences for receiving bulk emails was changed; this can be done by a Trash Flow user or by the customer on Trashbilling.com.
• Business Changed: A user changed which business a customer belongs to.
• Cash DIscount: A user enabled or disabled cash discounts on the account.
• Charge Delete A user deleted a charge from a customer’s account.
• COD: A user marked or unmarked the customer as being required to pay Cash On Delivery.
• Cont Plc Addr Chg: A user changed the address of a container placement.
• Cont Plc Created: A user created a new container placement on the Boxes tab.
• Container Placed: A container was assigned to the customer on the Boxes tab. This appears both for the initial delivery and for any container swaps.
• Container Pulled: A container was removed from the customer on the Boxes tab. This appears both for the final pull and for any container swaps.
• Container Serviced: A container was emptied. This occurs on a container swap, dump and return, and final pull.
• Customer comment: A customer comment about an employee is added.
• Customer Deleted: A user deleted a customer account.
• Customer Opened: A user opened an account window. This is so users can get a list of which customer accounts they worked with that day. There is a six second delay to prevent an activity from being recorded when scrolling through accounts.
• Customer Restored: A deleted customer was put back into the system.
• Customer Sold: A "sold" date is entered on the customer’s Misc. tab.
• Email Billing Change: A customer is switched between getting emailed or printed bills.
• Email Change: A customer’s email address is changed.
• End date: A customer’s end date is entered or edited.
• Failed to Apply Payment to Inv: Customer chose to pay a specific invoice on TrashBilling.com but when web payments were picked up that invoice was already paid off.
• Late fees: An account is set either to stop or to start being charged late fees.
• Letter: A letter to a customer is printed from the customer information menu.
• Marked as Active: An old container placement was remarked as active.
• Miscellaneous: A user added a custom event to a customer’s account. Custom events can be created by going to System > Setup > Lists > Event Types.
• Name Change: A user changed the name on the account.
• Pay by: A user switched the account between paying by balance (payments automatically go against the oldest open charge) and paying by invoice (payments must be posted toward a specific numbered invoice).
• Payment Moved: A user moved a payment from one customer account to another. This entry will appear on BOTH accounts.
• Payment Scheduled: A user scheduled a Trash Billing payment to be withdrawn on a future date.
• Print bill: A customer’s bill is printed, either from the customer account or as part of printing bills for an entire bill group.
• Rate change: A user added, changed, or removed a bill code or recurring charge from the customer's Rates tab or a container placement.
• Receipt Printed: A receipt was printed for a customer, either at the time of initial payment or upon request for a copy.
• Reminder Deleted: A user deleted a reminder for the customer.
• Reversal Initiated: A user reversed a Trash Billing payment to refund a customer’s money.
• Route Add: A user added this customer to a route.
• Route Change: A user changed the customer’s route stop number OR their date of first pickup.
• Route Remove: A user removed the customer from a route.
• Route Stop Placement Changed: A user changed which container placement(s) are on a route for this customer.
• Salesperson Change: A user entered the salesperson responsible for this customer's account.
• Service Changed: A user changed the type of service (waste, recycling, C&D, etc.) on a container placement.
• Start date: A user changed the customer’s start date.
• Suspend End: A user entered a date to stop suspending a customer’s service.
• Suspend Start: A user entered a date to begin suspending a customer’s service.
• Tax District: A user changed this customer's sales tax district.
• Tax Exempt #: A user changed a customer’s tax exempt number on the Rates tab.
• Unapplied Change: The Unapplied payment amount on a customer’s account is changed.
• WO Completed: A user financially completed a work order for this customer.
• Yard Changed: A user changed a container’s "home yard" in the container window.