How do I issue a write off?

1. Open the customer's account and click the Charge tab.
2. Click the drop-down menu to the right of Type and change the option from Code to Write Off.
3. Enter the Amount of the customer's balance you wish to write off.
4. In the field to the right of the drop dox (Now containing Write Off), enter the reason for the write off, if desired.
5. If applicable, click the drop-down menu to the right of Container # to choose the related container.
6. Click Save F12 to record the write off.

When should I issue a Write Off

If a customer owes you money that you are unable to collect, you may need to write off part or all of the customer's balance. Balances that you have written off are not counted against your taxable income; please consult an accountant for more details.

If you think it is unlikely that you'll be able to collect payment from someone, it's wise to not leave them as an active customer. Enter a Date Ended on their Rates tab and either move them to a Collections bill group or write off their balance. If you do not write off their balance, keep in mind that the money they owe will be included in accounts receivable reports.