If you assess regular charges and later find that a customer was not charged, you may want to find out what caused the error to prevent its happening again. Here are the reasons that a customer might not receive charges.

• Customer assigned to different bill group: Regular charges are assessed to an entire bill group at once. Check the Rates tab of the customer information window to make sure their bill group matches the group you assessed.
• Incorrect or missing bill codes: When you assess charges, Trash Flow charges customers every bill code and rate entered on the Rates tab of the customer information window. (If you use container tracking, it also assesses any regular container charges.) If a customer has no bill codes or rates entered, they will not be charged when their bill group is assessed.
• Customer’s start or end dates affect assessment period: Every time you assess charges you choose an assessment period. Your customers are being charged for service within that date range. If a customer’s start date is after the end of the assessment period, they will not be charged unless you choose to ignore all customer start dates when assessing. Likewise, if a customer’s end date is before the beginning of the assessment period they will not be charged unless you choose to ignore all customer end dates when assessing.