Description

The drivers using TeleRoute and the office workers using TrashFlow can send each other messages to communicate while the routes are being run.

Before You Begin

A driver must already be logged in to TeleRoute to receive a message; you cannot, say, send a message in the afternoon to show up for a driver the next morning.

Context

Sometimes circumstances change after the driver has left for the day: someone calls for a special pickup, a delinquent customer pays their bill, a new stop is added, etc. On the other hand a driver may need to notify the office about something: a stop leaves out too much trash, road construction causes a change in the route, they start to fall behind, etc.

Office sending a message to the driver: steps to follow

1. Click TeleRoute > Driver Messages.
2. Choose the recipient. You can do this by selecting the Driver, Truck, or Route.
3. Type what you want to say in the Message field.
4. Click Send.

Office receiving a message from the driver: steps to follow

1. The blue TeleRoute button in Trash Flow will let you know when you have unread messages. If you have two unread messages, for exmple, it would read Messages: 2.
2. Click TeleRoute > Driver Messages.
3. You can now read the messages. The newest items are at the top; any unread messages are in boldface.

When you're done

The driver should receive your message within four minutes.

Further resources

Running a Route with TeleRoute