This topic explains how drivers using TeleRoute and office workers using Trash Flow can send each other messages to communicate while the routes are being run.

Send a Message To the Office

1. Tap MESSAGING across the top of TeleRoute.
2. Tap SEND OFFICE NEW MESSAGE.
3. Use the keyboard to type your message, then tap SEND. (Depending on the device model you are using you may need to tap Done or ← to make the SEND button appear.) A message can be up to 255 characters.
4. Tap ROUTING to return to the route.

Receive a Message From the Office

1. You must acknowledge a message when it appears. Tap RESPOND: YES, RESPOND: NO, or WRITE RESPONSE.
2. The first two options simply send the word "Yes" or "No" back to the user in the office.
3. If you need to write out a longer response follow the steps above to send a message to the office.

When You're Done

The office should receive your message within four minutes. If your tablet doesn't have a network connection TeleRoute keeps trying again every 60 seconds. Incoming messages include the name of the employee who messaged you.

Further Resources

Running a Route with TeleRoute