How do I change or add a customer's surcharge?

1. Create the desired bill code(s) and surcharge per the instructions here.
2. Open the customer's account and click on the Misc. tab.
3. On the right half of the window, enter the Surcharge you've chosen.
4. Now, when you assess regular charges to the customer, any Surcharge entered in that box will be applied to the charges.

When should I use a surcharge?

Trash haulers usually use surcharges to recoup rising fuel costs and/or pass the cost of state environmental fees on to their customers. You can set different surcharge amounts for commercial and residential customers, but each customer can only be assigned one surcharge.