Pick Up Web Payments and Update Trash Billing

This article explains how to record online payments from your customers and how to make sure they are paying the correct amount. Picking up web payments:

  • Records customer payments

  • Updates account balances and payment history

  • Syncs customer contact information and email preferences

  • Notifies you of suspended customers who have paid

  • Alerts you to errors, declines, refunds, disputes, or chargebacks

  • Saves payment methods for customers using autopay

  • Syncs payments processed in office with Trash Billing records

Before You Begin

Trash Billing must be activated for your business in Trash Flow. For more information or to activate Trash Billing, contact us at 802-852-5199.

Picking Up Web Payments Manually

  1. Close any customer accounts currently open.

  2. From the Trash Flow tilebar, click Billing > Trash Billing. The Trash Billing window opens.

  3. From the top menu, click Web Payments > Pick up Web Payments.

  4. Click Send Info to the Web > Send Data.

When You're Done

Picking up web payments and sending data to the web will:

  • Add any new customers to the website so they can pay online

  • Update customer address and contact information

  • Update account balances and payment history

  • Ensure your business name, address, and phone number are current for customers

  • Apply any changes you’ve made to online payment options and settings

Note:

  • If a suspended customer made a payment, Trash Flow will notify you when picking up.

  • Money will be deposited automatically into your designated bank account in about 3 business days, regardless of when you pick up payments.

If you see any errors or messages that you do not understand when picking up web payments, please contact Trash Flow at 800-852-5199 or view this list for reference:

Further resources

Setting Up EFT and Autopay Options

Dealing With Declined and Returned Payments