There are two ways to edit an open work order.

1. From a customer’s account: Go to the customer’s History tab, right-click the work order, and click Edit.
2. From the Daily Dispatch window: For orders not yet assigned to a driver, right-click the work order and click Edit Work Order; or, select the work order and click Edit or press F5. For orders already assigned to a driver, right-click the work order and click Edit WO; or, select the work order and click Edit or press F5.

You can now change the options listed below for the work order.

• Date Requested: Use the < or > button to change.
• Date Scheduled: Use the < or > button to change.
• Driver: Enter a different driver name.
• Priority: Set the job’s priority to Urgent, More than normal, Normal, Less than normal, or Low.
• Location: Make the work order for a different container placement or set to NONE.
• Action: Change the action to be performed.
• Addl. Directions: Type any additional instructions for the work order.
• Purchase Order#: Type the customer’s purchase order number, if required.
• Format: Choose the format in which you want the work order to print.

About Editing Work Orders

Once a work order is created it appears in the customer’s history and in the dispatch window. Please note that you cannot edit a work order that has already been completed. If you have completed a work order with an error, you must delete both the work order and all charges related to that work order from the customer’s history. You can view open work orders by clicking Billing > Work Orders, typing in the Work Order #, and pressing TAB.